Shipping Policies
Delivery Policies
Once the purchase is made, you will receive an email with the details and the shipping address. If the address is not correct, please reply to the email with the correct delivery address within the first 4 hours. If there is any problem, we will contact you by phone.
Shipping times are only for products in stock, not applicable for Custom Made (made to order) or Made to Order (out of stock) products. In these cases, our team will contact the customer to confirm the delivery date of the mentioned product. For cases of products made to order, the delivery time is approximately 4 to 6 weeks, from the date of approval of the final design and depending on the availability of stones and complexity of the chosen design.
All shipments are made from Lima, Peru. There may be delays due to holidays both at the shipping and delivery locations. Business days (not calendar days) will be considered for shipments.
In the case of international shipments, please note that your purchase may be subject to additional customs charges and taxes depending on the destination country. These charges are not included in our prices or shipping costs and must be assumed by the customer at the time of delivery. We recommend that you inform yourself about the import policies of your country before making your purchase.
Products are considered correctly delivered when they are received at the address indicated by the user, in accordance with the provisions of this chapter.
SISSAI assumes no responsibility for delays in delivery or failure to deliver when this results from an unforeseen event or force majeure.
The courier company may not be able to deliver the product in the following cases: i) it is not possible to locate the indicated address, iii) there is no one at the address or the person who was there refused to receive the package or is unable to do so, iv) any other similar cause that is not attributable to SISSAI.
In the event that the courier company is unable to deliver the product to the address indicated by the user, it will be returned to SISSAI, and the user will be responsible for any additional shipping costs that this may generate.
The user will be contacted again within the next 7 business days so that they can pick up their order or arrange a new delivery. After this period, the user will not be able to claim delivery of the product. In no case will a refund be made.
If the customer requires any special adjustments to the purchased piece of jewelry, he/she must take the piece to one of the SISSAI stores, so that the request can be fulfilled. If this is not possible, the customer may choose to pay the corresponding shipping costs.
Electronic invoices and receipts
Upon confirmation of purchase, the user will receive an electronic receipt or invoice, depending on the document requested by the user at the time of payment.
